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Tenant Resources

FAQ

Sell your home faster

How Do I Find Available Rentals Near Me?

You can browse all available rentals on our website. Our listings are updated regularly and include photos, descriptions, rental rates, and application information.

What Credit Score Do I Need to Rent a Home?

There is no single credit score requirement for every property. We evaluate credit history along with income, rental references, and overall applicant qualifications.

Can I Rent With a Previous Eviction?

Possibly. Each application is reviewed individually. Factors such as how long ago the eviction occurred and your current rental history may be considered.

What Should I Expect to Pay Before Moving in?

Move-in costs typically include the first month's rent, security deposit, application fees, and any applicable pet fees or deposits.

What is Renter's Insurance and Why Do I Need It?

Renter's insurance protects your personal belongings from theft, fire, water damage, and other covered losses. It may also provide liability coverage if someone is injured in your home.

How Do I Schedule a Showing?

Showings can typically be scheduled online through our website or by contacting our office directly.

What Documents Will I Need to Apply?

Applicants may be asked to provide:

  • Government-issued photo ID
  • Proof of income
  • Recent pay stubs
  • Employment verification
  • Rental history information

Can Roommates Apply Together?

Yes. Roommates may submit applications together, and all applicants must meet qualification requirements.

Are Utilities Included in Rent?

Utility responsibilities vary by property. Please review the property listing or lease agreement for details.

Can I Transfer to Another Property Managed by Your Company?

Transfer options may be available depending on current lease terms and property availability. Contact our office to discuss your situation.

What Happens if I Lock Myself Out?

Please contact our office for lockout procedures. Fees may apply for after-hours assistance.

How Do I Update My Contact Information?

You can update your information through the tenant portal or by contacting our office.

How Do I Apply for a Rental Property?

You can apply online through our website. Simply select the property you're interested in and complete the application. Supporting documentation and application fees may be required.

Is There an Application Fee?

Yes. Application fees cover background, credit, rental history, and income verification. Fees are non-refundable and comply with applicable state laws.

What Are Your Rental Qualifications?

Qualifications typically include verifiable income, acceptable credit history, positive rental references, and a satisfactory background screening. Specific requirements may vary by property.

How Much Income Do I Need to Qualify?

Most properties require a household income of at least three times the monthly rent. Requirements may vary depending on the property.

Can I Apply if I Have a Co-signer or Guarantor?

Some properties may allow co-signers or guarantors. Contact our office to discuss your specific situation.

How Long Does the Application Process Take?

Most applications are processed within 1–3 business days once all required documentation has been received.

How Much is the Security Deposit?

Security deposits vary by property and applicant qualifications. Deposit amounts will be disclosed before lease signing.

What is Required Before Move-in?

Before move-in, tenants must typically sign the lease agreement, pay the security deposit, provide proof of renter's insurance (if required), and pay any applicable move-in fees.

Do I Need Renter's Insurance?

Yes. We strongly recommend and may require renter's insurance to protect your personal belongings and provide liability coverage.

Can I Move in Before My Lease Start Date?

Early move-ins may be available depending on the property's availability. Contact our office for details.

How Do I Receive My Keys?

Key pickup instructions will be provided prior to your move-in date.

When is Rent Due?

Rent is due on the date specified in your lease agreement, typically on the first day of each month.

How Can I Pay Rent?

Rent can be paid through our online tenant portal. Additional payment options may be available depending on the property.

What Happens if My Rent is Late?

Late fees may be assessed according to your lease agreement and local laws.

Can I set up automatic payments?

Yes. The tenant portal allows you to schedule recurring payments for convenience.

How Do I Submit a Maintenance Request?

Maintenance requests can be submitted through the tenant portal at any time.

What Qualifies as an Emergency Maintenance Issue?

Examples include:

  • No heat during cold weather
  • Major water leaks
  • Sewer backups
  • Fire or smoke hazards
  • No running water
  • Electrical hazards

If you experience an emergency, contact our emergency maintenance line immediately.

How Quickly Are Maintenance Requests Handled?

Emergency requests are addressed as quickly as possible. Routine requests are typically handled within a few business days.

Am I Responsible for Maintenance Costs?

Tenants are responsible for damages caused by negligence or misuse. Normal wear and tear is generally the owner's responsibility.

Are Pets Allowed?

Pet policies vary by property. Please review the listing details or contact us for specific pet requirements.

Is There a Pet Deposit or Pet Rent?

Some properties require a pet deposit, non-refundable pet fee, and/or monthly pet rent.

Are There Breed or Size Restrictions?

Certain properties may have restrictions based on insurance or owner requirements.

How Do I Renew My Lease?

We typically contact tenants before lease expiration with renewal options and instructions.

What Happens if I Need to Break My Lease?

Early termination policies are outlined in your lease agreement. Fees and conditions may apply.

How Much Notice Do I Need to Give Before Moving Out?

Notice requirements vary by lease but are typically 20–60 days. Refer to your lease agreement.

When Will I Receive My Security Deposit Refund?

Security deposits are returned according to state law after move-out inspections and any applicable deductions.

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